Tartu mnt. 24 (Sissepääs Liivalaia poolt) 
Definitions:
Customer – a natural or legal person who purchases goods from the ROSES.EE online shop.
Customer – a person who has agreed to the terms of payment, placed, paid for the order on the ROSES.EE website
Recipient – a person to whom the goods will be delivered.
Seller – legal entity ONE Management OÜ, which sells goods on the website roses.ee.
Courier – an authorised person of ROSES.EE shop for delivery of orders.
Delivery:
Is made daily from 09:00 to 22:30 throughout Estonia. Seller has the right to introduce a different delivery schedule at its own discretion without notice to the customer, details on the ROSES.EE website.
Seller reserves the right to change the delivery time by 60 minutes. The delivery time slot is selected when ordering and cannot be changed without the seller’s consent.
The courier waits 5 minutes for the recipient and tries to contact by all available means. If the recipient is unavailable, the courier may transfer the order to a third party if possible. The undelivered order is returned to the pick-up point at Tartu mnt. 24, Tallinn, where it will be stored for 24 hours before being disposed of.
Notification of undelivered order will be sent to the Customer’s e-mail address, which was specified during the order placement. Seller does not guarantee delivery of this message.
A fee of 5 euros or more will be charged for redelivery.
When ordering interval/exact time delivery, the Customer guarantees that the recipient will be at the place during the whole time interval.
The Customer is fully responsible for providing an accurate delivery address, the correct recipient of the goods, including town, street, house number, first name, surname and other information necessary for the correct delivery of the goods. Identification of the recipient shall be made by the courier verbally by asking about the name and surname, without the requirement to present an identity card. In case of an error in the recipient’s data or if the goods are delivered to the wrong person, the customer bears full responsibility for such violations. The seller is not responsible for the consequences of incorrect identification of the recipient of the goods.
Self-collection points:
Self-collection:
Orders can be picked up at Tartu mnt. 24, as well as at other pick-up points throughout Estonia.
The seller reserves the right to change the time of self-collection without notifying the customer, but not more than 60 minutes.
The recipient is obliged to inspect the goods directly at the pick-up point. In case the goods do not meet the stated characteristics, the recipient must refuse to accept the goods and immediately return them on the spot. Receipt of the order by the customer or the recipient shall be considered as confirmation that the goods have been accepted without any claims against the seller.
In case of cancellation of the goods, the money will be refunded within 14 days.
Storage conditions:
At all self-checkout points, goods are stored for a maximum of 24 hours.
The goods in the points of self-delivery (except for Tartu mnt. 24) are stored without the use of special refrigeration equipment. This may have a negative effect on the quality and persistence of the flowers.
Payment and orders:
Orders are accepted only after 100% prepayment. The basis for order fulfilment is the receipt of money to the seller’s account. Unpaid orders are kept for 2 hours after the specified pickup time, then cancelled.
Seller’s responsibility:
The seller is not responsible for errors in the recipient’s contact details if this interferes with delivery. The seller is not responsible if the recipient refuses to accept the order, is at a different address or refuses to agree a pick-up time.
Comments to the order are not binding, are informational in nature, and are not executed without the written consent of the Seller.
Order cancellation:
Flowers, fruit, balloons:
A) From the time of ordering and within 24 hours of ordering, refunds are available less bank transfer fees (if any).
B) If more than 24 hours have passed from the moment of ordering and there are at least 24 hours left to fulfil the order, a refund is possible by receiving a coupon for the amount of the order. The coupon is valid for 3 months.
C) Less than 24 hours before the fulfilment of the order, no refund will be made. Mishka courier delivery and more than 10 km from the address of the shop Tartu mnt. 24, Tallinn can be cancelled 12 hours in advance.
If the goods ordered by the customer are not available or if the replacement goods are not suitable, the order is cancelled. The order can be cancelled either partially or completely. The customer is informed about the cancellation of the order during the working day of the shop. In case of partial cancellation, the Seller may ask the Customer’s wishes regarding the execution of the remaining order – to fulfil or also to cancel. In case of cancellation of the order, the amount paid by the Customer shall be refunded as soon as possible, but not later than 14 days after confirmation of the order cancellation. In order to exercise the right to a 14-day refund, the goods may not be used in any other way than necessary to ascertain the essence, properties and functioning of the goods and than would be permitted for testing in a physical shop. If the goods have been used in a manner other than necessary to ascertain the essence, properties and functioning of the goods, or show signs of use or consumption, the Seller is entitled to reduce the return fee in accordance with the reduction in value of the goods. The Buyer must return the goods within 14 days from the date of submission of the application or provide evidence that he has handed over the goods to the delivery person within the specified period. Upon receipt of the returned goods, the seller shall return to the buyer all fees received on the basis of the contract immediately, not later than 14 days after receipt of the application for cancellation of the goods. The seller may refuse the return until he receives the contractually agreed item or until the buyer provides proof that he has sent the item back – it depends on what happens first. If the Buyer has clearly chosen a delivery method other than the cheapest one offered by the Seller, the Seller is not obliged to reimburse the Customer for the costs exceeding the costs of the usual delivery method. The Seller has the right to withdraw from the sale transaction or request the Customer to return the goods if the price of the goods in the online shop has been erroneously indicated significantly lower than their market value. The seller has the right to cancel the order if necessary, returning the entire amount paid to the customer at any time. Other goods, such as flower pruners, are returnable within 14 days, according to the laws in Estonia
Right of return:
According to the consumer protection legislation of the Republic of Estonia (26.04.12, No. 1-1 / 12-019), there is no warranty or right of return for perishable goods, including flowers. The 14-day right of cancellation does not apply to goods (Act § 53 lg 4) prepared for the individual needs of the buyer and on the buyer’s own terms and conditions (according to the consumer’s criteria) that are perishable goods.