Tartu mnt. 24 (Sissepääs Liivalaia poolt) 
🗓 Version dated 02.02.2026
🏢 Business details
Legal entity: ONE Management OÜ
Registration number: 14770859
VAT number (KMKR): EE102363069
Legal and actual address of the store:
Tartu mnt 24, Tallinn, Estonia
(entrance from Liivalaia tänav)
📧 E-mail for orders: [email protected]
✅ By placing an order, the Buyer confirms that they have read, understood and fully agree to all the terms and conditions set out in this document.
📘 1. Definitions
👤 Customer/Buyer — a natural or legal person who purchases goods from the ROSES.EE online store.
💳 Orderer — a person who has placed and paid for an order on the ROSES.EE website.
🎁 Recipient — a person to whom the goods are delivered.
🏢 Seller — ONE Management OÜ, a legal entity that sells goods on the ROSES.EE website.
🚗 Courier — a person authorised by the ROSES.EE store to deliver orders.
📞 Company employees contact the customer or recipient exclusively via Estonian telephone numbers beginning with the international code +372 and do not use messengers (WhatsApp, Viber, Telegram and similar services).
🚚 2. Delivery
📅 Deliveries are made daily throughout Estonia.
ℹ️ The seller has the right to set a different delivery schedule at its discretion without prior notice to the buyer. Up-to-date information is published on the ROSES.EE website.
⏱ The seller reserves the right to change the delivery time by up to 90 minutes.
🕓 When placing an order, a delivery time slot is selected, which cannot be changed without the seller’s consent.
⏳ The courier will wait for the recipient for 5 minutes and attempt to contact them by all available means.
👥 If the recipient is not present, the courier may, if possible, hand over the order to a third party.
🏪 Undelivered orders are returned to the pick-up point at the following address:
Tartu Road 24, Tallinn,
where they are stored for 24 hours before disposal.
📩 In the event of an unsuccessful delivery attempt, a notification of the undelivered order is sent to the Customer’s email address provided when placing the order, and the recipient may be sent an SMS message (if a phone number is available).
⚠️ The seller does not guarantee the delivery of notifications.
💶 A fee of €10 is charged for redelivery.
🚫 If delivery was free of charge but did not take place due to the recipient’s fault (incorrect address, absence, unavailable telephone number, etc.),
— redelivery within Tallinn costs €10,
— outside Tallinn — from €10.
🕘 When ordering interval or exact delivery, the Customer guarantees the presence of the recipient during the entire selected time interval.
📍 The Customer is fully responsible for the accuracy of the delivery details provided, including the town, street, house number, recipient’s first and last name, and other information necessary for correct delivery.
🗣 The courier will identify the recipient verbally, without requiring proof of identity.
⚖️ The seller is not responsible for the consequences of incorrect identification of the recipient.
🔒 3. Communication regarding claims
In order to comply with confidentiality and personal data protection (GDPR), all claims and questions regarding the fulfilment of the order are considered exclusively with the Customer — the person who placed and paid for the order.
The recipient is not a party to the contract. Their requests may be taken into account, but are not considered grounds for a refund, compensation or re-fulfilment of the order.
🚫 4. Refusal of delivery at the customer’s initiative
After placing an order and selecting a delivery method, any changes are only possible with the agreement of ROSES.EE.
If the customer refuses the paid delivery service and picks up the order themselves, the delivery cost is not refundable, as the store has fulfilled its obligations to prepare the goods for transfer.
📲 5. SMS and e-mail notifications about delivery status
📱 The recipient will receive an SMS notification about the courier’s departure and delivery of the order on the current route.
📩 In case of an unsuccessful delivery attempt, the recipient may receive an SMS notification about the undelivered order (if a phone number is available).
📧 After delivery or an unsuccessful delivery attempt, the customer receives an e-mail notification about the order status.
⚠️ The seller does not guarantee 100% delivery of notifications, as this depends on the work of mobile operators, postal services and the recipient’s settings.
🏬 6. Pick-up points and self-pick-up
📍 Self-pick-up is possible at Tartu Road 24, as well as at other pick-up points throughout Estonia.
✅ Receipt of the order is considered confirmation of receipt of the goods without complaint.
❌ If the customer has previously submitted a request to cancel the order but has received the order, such receipt automatically cancels the request.
⏳ The storage period for goods at all pick-up points is no more than 24 hours.
🧊 At pick-up points, with the exception of Tartu Road 24, goods are stored without special refrigeration equipment, which may affect the quality and longevity of the flowers.
💳 7. Payment and orders
💯 All orders are accepted exclusively with 100% prepayment.
🏦 Orders are fulfilled after payment is received in the Seller’s account.
⏱ Unpaid orders are held for 2 hours after the specified pick-up time, after which they are cancelled.
📝 Comments and requests specified by the Buyer when placing an order are for informational purposes only and are not binding unless expressly agreed with the Seller in writing.
🔁 8. Order cancellation and refunds
🌸 Flowers, plants, air and helium balloons, individual orders
Orders can be cancelled only on the first day after placing the order (within 24 hours) and only if delivery or pickup is not scheduled within the next 3 days.
If delivery or pickup is scheduled within the next 3 days, the order is considered to be in progress and cannot be cancelled.
⚠️ 9. Out of stock and incorrect price
If the ordered product is out of stock or the proposed replacement is not suitable, the order may be cancelled partially or completely.
💶 The refund will be made no later than 14 days from the date of confirmation of cancellation.
The Seller has the right to refuse to fulfil the sales contract or to demand the return of the goods if the price of the goods in the online store was indicated incorrectly and significantly below its market value.
In this case, the Seller shall refund the Buyer the full amount paid within 14 days.
📦 10. Right of withdrawal within 14 days (for applicable goods)
To exercise the 14-day right of withdrawal, the goods must not be used other than to check their nature, characteristics and functionality, to the extent permitted in a physical store.
If there are signs of use, the Seller has the right to reduce the refund amount in proportion to the decrease in the value of the goods.
The Buyer is obliged to return the goods within 14 days from the date of submission of the withdrawal notice or to provide confirmation of the transfer of the goods to the carrier.
The Seller has the right to withhold the refund until the returned goods are received or confirmation of their shipment is provided.
All costs associated with returning the goods shall be borne by the party making the return.
🌿 11. Perishable goods
Perishable goods, including flowers, are non-returnable and have no warranty.
The 14-day right of withdrawal does not apply to such goods.
🎈 12. Air and helium balloons
Inflated balloons:
• no warranty is provided;
• are considered to be of good quality at the time of delivery;
• returns and exchanges are not accepted.
Uninflated balloons in packaging:
• claims are only possible before use if there is a manufacturing defect;
• once inflated, the goods are considered to have been used.
💶 13. Refund fee
In the event of a refund initiated by the Buyer, a fee of 3 euros will be charged to cover bank and administrative costs.
If the refund is initiated by the Seller, the fee will not be charged.
The fee is not a penalty.
🔄 14. Change of delivery/pick-up date or time
The date or time may be changed only with the Seller’s consent and is subject to a €3 fee.
The Seller has the right to refuse the change.
🎟 15. Coupons
A coupon is a unique code or link that entitles the Buyer to receive a discount or cash equivalent (fixed amount) when placing an order in the ROSES.EE online store under the terms and conditions set by the Seller.
• Can be used once;
• Cannot be exchanged for cash;
• Cannot be combined with other coupons;
• Valid until the date set by the Seller.
🧾 16. Additional fees
All additional fees are always displayed before the order is confirmed.
• Morning delivery slot — €3.00
• Service fee — €0.81
• Short-term transport of a bouquet with water — €1.00
• Service fee on public holidays — €4.99
• Additional processing of online orders — €0.00–€3.00
ROSES.EE does not use hidden fees.