Tartu mnt. 24 (Sissepääs Liivalaia poolt) 
Loyalty Program Rules
Terms of participation and rules for earning and using bonus points
Pay up to 30% with bonuses
Valid for 12 months
register at
join.roses.ee
or confirm your consent to participate when placing an order or in your personal account.
1. General Terms
1.0. The ROSES.EE loyalty program is owned and administered by ONE Management OÜ (hereinafter — ROSES.EE).
1.1. These rules regulate the conditions for participation in the ROSES.EE loyalty program.
1.2. Any customer who has made a purchase at ROSES.EE, registered in the system, or completed registration through join.roses.ee and confirmed their consent to participate, for example by checking a box when placing an order or in their personal account, becomes a participant in the Program.
2. Program Levels and Bonus Points
| Level | Purchase Amount (€) | Cashback |
|---|---|---|
| 1. New Bloom | 0–50 | 3% |
| 2. Blooming Bud | 50–150 | 4% |
| 3. Honorary Guest | 150–300 | 5% |
| 4. Loyal Blossom | 300–500 | 6% |
| 5. VIP Blossom | 500–750 | 7% |
| 6. Elite Bloomer | 750–1000 | 9% |
| 7. Prestige Bloom | 1000–1500 | 11% |
| 8. Royal Bloom | 1500+ | 13% |
3. Bonus Accumulation
3.1. Bonuses are credited only for fresh flowers, bouquets, floral arrangements and potted plants. They are not credited for discounted products, promotional offers or delivery services.
3.2. If a purchase is partially paid for using bonuses, cashback is credited only on the remaining amount paid in money.
4. Use of Bonuses
4.1. Bonuses may be used to pay up to 30% of the cost of the next order unless otherwise specified in the terms of a promotion.
4.2. The minimum amount for using bonuses is €3.
4.3. Bonuses cannot be exchanged for money, transferred to another person or combined with bonuses belonging to other participants.
5. Bonus Expiration
5.1. All accrued bonuses are valid for 12 months from the date on which they are credited.
5.2. After this period, unused bonuses are automatically cancelled and cannot be restored.
6. Returns and Bonuses
6.1. If an item is returned, the bonuses credited for its purchase are cancelled.
6.2. If bonuses were used for payment, they are not refunded to the participant’s bonus account.
6.3. Refunds are made only for the amount paid in cash or by bank card. If bonuses were used for the purchase, they are non-refundable and are cancelled without the possibility of restoration.
7. Changes to the Program Terms
7.1. ROSES.EE reserves the right to change the rules, the structure for earning and using bonuses and the levels of Program participants. All participants will be notified by email at least 1 day before the new rules take effect. Changes take effect when published on the ROSES.EE website unless otherwise specified.
8. Limitation of Liability
8.1. ROSES.EE is not responsible for technical failures, delays in crediting bonuses or the inability to use them for reasons beyond the company’s control. Any failures caused by ROSES.EE’s internal processes are considered force majeure circumstances and are not subject to compensation.
8.2. ROSES.EE reserves the right to temporarily suspend or terminate a customer’s participation in the Loyalty Program in the event of the dissemination of false information, actions damaging the company’s business reputation or public statements containing inaccurate information about the quality of goods and services. A decision to block participation is made following an internal review, which must be completed within a reasonable period. During the review, the customer’s participation in the Loyalty Program may be suspended. In such cases, bonuses are cancelled without the possibility of restoration. The customer has the right to request a review of the block through customer support.
9. Privacy and Personal Data Processing
9.1. By participating in the Program, the customer agrees to the processing of their personal data in accordance with the European Union General Data Protection Regulation (GDPR).
9.2. Customers’ personal data is used exclusively to administer the loyalty program, credit bonuses and send notifications.
9.3. ROSES.EE does not disclose personal data to third parties without the customer’s consent, except where required by law. ROSES.EE may use third-party services such as Restaurant Automation Limited and SendPulse Inc. to manage the loyalty program. In such cases, customer data is processed in accordance with the privacy policies of those services.
9.4. The customer has the right to request the deletion of their data by sending a request to ROSES.EE customer support. Personal data within the loyalty program is retained for no longer than 36 months from the customer’s last activity, after which it is automatically deleted unless otherwise required by law.
10. Dispute Resolution
10.1. Disputes relating to personal data processing are handled through customer support:
[email protected],
+372 57 87 61 69.
10.2. The supervisory authority is the Estonian Data Protection Inspectorate:
[email protected].